One of the big questions we get about hot tubs is what to expect for warranty on a new hot tub.
This is a great question because when you pay for a premium tub, you want to be sure you’re going to enjoy it worry-free for years to come.
So here’s a breakdown of what to look for in a hot tub warranty.
Some companies have different levels of warranty depending on the type of hot tub you buy from them. Personally, I don’t think that makes sense. In my opinion, you should stand behind all of your products equally.
I also prefer tubs made in Canada. That makes the warranty process MUCH simpler and easy to deal with.
Most warranties are broken down into three categories – structure, shell and equipment.
For the structure, you’ll want at least a 7-year warranty. You want to make sure you’re protected from any structural problems, since that’s what’s holding up your tub!
As for the acrylic shell, 5 or more years is generally pretty good. But honestly, most of the time, any problems with a shell will come from the factory that way, so you should notice it right away. If everything is fine, it should remain fine for many years unless you neglect it or do something to damage it. That’s a little industry secret for you.
When it comes to equipment, here’s where companies get sneaky. You want to make sure the company is covering parts and labour for as long as possible. You don’t want to be stuck with a huge service bill because the parts are covered but not the labour!
We sell tubs with 10 years on the structure, 5 years on the acrylic shell and 3 on the mechanical parts like pumps and heaters. The only things that are one-year warranty are the wear and tear items like the headrest pillows, and that’s fair enough.
Hope that helps!