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Service/Maintenance

Got leaks? Hot tub won't heat? Circulation issues like the dreaded FLO error? We can help!

We serve all of Southern Manitoba and parts of Ontario including Winnipeg, Steinbach and Kenora/Lake of the Woods

Book a Service Call Today!

Click the button to send our service team an email. Please describe the problem you're having in as much detail as possible or call us at 204-320-2525

Hot Tub Service

Urban Life is proud to service all makes and models of hot tubs.

The most common hot tub brands that we carry parts for include Hydropool, MAAX, Arctic Spas, Aruba, Beachcomber, California Cooperage, Catalina, Coleman, Dreammaker, Elite Spas.

Pool Service

Urban Life can perform limited service on pool equipment, including plumbing issues, equipment leaks and diagnosis/replacement of pumps.

Service Area

Urban Life serves all of Eastern Manitoba, and North-Western Ontario (NWO). From Bird’s Hill to the US border, from Winnipeg to Cottage Country, Urban Life can service your hot tub or pool quickly.

Service Rates

We have flat rates on a lot of our services, with no hidden costs.

For custom work, our service rate is $165/hr. This rate includes the time it takes to diagnose the issue if you are having a problem with your pool, hot tub, or swim spa. If the time is less than half an hour, you will only be charged $83.

Once the problem has been diagnosed we will provide an estimate of the total repair costs going forward for you to approve.

Service Policies

Our Commitment:

Urban Life is committed to offering professional and quality service for your pool, hot tub, or swim spa. Everything we do is based upon getting you up and running as quickly as possible with a long-term fix in mind.

Our Rates:

We have flat rates on a lot of our services, with no hidden costs.

For custom work, our service rate is $165/hr. This rate includes the time it takes to diagnose the issue if you are having a problem with your pool, hot tub, or swim spa. If the time is less than half an hour, you will only be charged $83.

Once the problem has been diagnosed we will provide an estimate of the total repair costs going forward for you to approve.

Any repairs or that needs to be done will be at an additional charge of $165/hr plus whatever parts are needed. We will make sure we have your approval before proceeding on any work.

Mileage:

For customers more than 20km outside of Steinbach, we charge a modest mileage fee of $2/km. This is to cover the cost of our employees’ time and gas costs. Mileage is calculated one way only.

If we make an error, or forget parts, we will not charge additional mileage for return trips.

Payment Policy:

Payment is due upon receipt of your invoice and is not conditional on any other work being done. It is our policy to collect payment from work that has been completed before we will come out to do more service that is required.

Agreement of Terms:

By confirming your service call appointment with our team, you are acknowledging that you have read, understand, and agree to the terms and policies laid out in this document.

Want us to maintain your hot tub?

We'll monitor your hot tub water once a week, clean your tub and add chemicals, all for one low weekly fee

Book a Service Call Today!

Click the button to send our service team an email. Please describe the problem you're having in as much detail as possible.

How to get rid of bio-film in your hot tub

By BenPoggemiller | April 1, 2022

Most hot tub folks have been getting by on their water all winter and are looking to do a drain and fill soon. We’ve had more than a few coming by in the last few weeks for filters, products to clean out plumbing and filter cleaners. There are a lot of products out there and […]

Hot tub too hot? Here’s how to prevent overheating in the summer

By BenPoggemiller | June 16, 2021

With summer temperatures in the 30s in Manitoba, you might not be thinking too much about your hot tub. But some folks still enjoy a nice massage and don’t want to be boiling hot. Or you might find that your hot tub’s temperature is too high and won’t come down. The sun beating down on […]

Hot Tub Freezing Prevention in Manitoba

By BenPoggemiller | December 31, 2020

If you have any questions or concerns about your hot tub during the cold winter months, please call the store at 204-320-2525 or email us at service@myurbanlife.ca At this moment we do not have a 24/7 emergency service line. However, by following this simple guide, you can prevent major damage until we can do repairs. […]