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Service/Maintenance

Manitoba's Trusted Team For
Hot Tub Service and Repair

Got leaks? Hot tub won't heat? Circulation issues like the dreaded FLO error? We can help!

Watch this first! Here's how our service process works

Brad Mehling

We service most makes and models of hot tubs!

Urban Life is proud to service most makes and models of hot tubs.

The most common hot tub brands that we repair are Hydropool, Bullfrog Spas, MAAX, Arctic Spas, Hot Spring, Caldera, Aruba, Beachcomber, California Cooperage, Catalina, Coleman, Dreammaker, Elite Spas.

Sorry, we don't repair Jacuzzi brand hot tubs because of access to proprietary parts and complexity of repairs.

We are authorized, official parts and service dealers for the following brands

hydropool manitoba

Hydropool

bullfrog manitoba

Bullfrog Spas

hot spring

Hot Spring/Caldera

DMS-logo-cmyk

DreamMaker Spas

MAAX logo

MAAX/American Whirlpool/California Cooperage/Vita Spas

We serve all of Southern Manitoba and parts of Ontario including Winnipeg, Steinbach and Kenora/Lake of the Woods

We are proud so serve many areas of Manitoba, including Steinbach, Winnipeg, Transcona, East St Paul, West St Paul, Kenora/Lake of the Woods, Selkirk and St Andrews, Niverville, La Salle, Dugald, Oakbank, Lorette, Falcon Lake, Beausejour,  Lac Du Bonnet, Gimli, Oakbank, Mitchell, Blumenort,  Marchand, La Broquerie, RM Hanover, Landmark, St Anne, Anola, Grunthal, Kleefeld, New Bothwell, Richer, St Pierre-Jolys, Saint Malo, Roseau River, Headingley, Ile des Chênes

Book a Service Call Today!

Click the button to send our service team an email. Please describe the problem you're having in as much detail as possible or call us at 204-320-2525

What to do if your hot tub goes down in winter

Pool Service

Urban Life can perform limited service on pool equipment, including plumbing issues, equipment leaks and diagnosis/replacement of pumps.

Service Area

Urban Life serves all of Eastern Manitoba, and North-Western Ontario (NWO). From Bird’s Hill to the US border, from Winnipeg to Cottage Country, Urban Life can service your hot tub or pool quickly.

Service Rates

We have flat rates on a lot of our services, with no hidden costs.

For custom work, our service rate is $175/hr. This rate includes the time it takes to diagnose the issue if you are having a problem with your pool, hot tub, or swim spa. If the time is less than half an hour, you will only be charged $87.50.

Once the problem has been diagnosed we will provide an estimate of the total repair costs going forward for you to approve.

Service Policies

Our Commitment:

Urban Life is committed to offering professional and quality service for your pool, hot tub, or swim spa. Everything we do is based upon getting you up and running as quickly as possible with a long-term fix in mind.

Mileage:

For customers more than 20km outside of Steinbach or Winnipeg, we may charge a modest mileage fee if we don't have other jobs in the area.

If we make an error, or forget parts, we will not charge additional mileage for return trips.

Payment Policy:

We require a major credit card to book a service appointment unless otherwise arranged.

We won't bill you until the work is done and you have approved repairs.

Payment is due upon receipt of your invoice and is not conditional on any other work being done. It is our policy to collect payment from work that has been completed before we will come out to do more service that is required.

Agreement of Terms:

By confirming your service call appointment with our team, you are acknowledging that you have read, understand, and agree to the terms and policies laid out in this document.

Book a Service Call Today!

Click the button to send our service team an email. Please describe the problem you're having in as much detail as possible.

How to get rid of bio-film in your hot tub

By BenPoggemiller | April 1, 2022

Most hot tub folks have been getting by on their water all winter and are looking to do a drain and fill soon. We’ve had more than a few coming by in the last few weeks for filters, products to clean out plumbing and filter cleaners. There are a lot of products out there and […]

Hot tub too hot? Here’s how to prevent overheating in the summer

By BenPoggemiller | June 16, 2021

With summer temperatures in the 30s in Manitoba, you might not be thinking too much about your hot tub. But some folks still enjoy a nice massage and don’t want to be boiling hot. Or you might find that your hot tub’s temperature is too high and won’t come down. The sun beating down on […]

Hot Tub Freezing Prevention in Manitoba

By BenPoggemiller | December 31, 2020

If you have any questions or concerns about your hot tub during the cold winter months, please call the store at 204-320-2525 or email us at service@myurbanlife.ca At this moment we do not have a 24/7 emergency service line. However, by following this simple guide, you can prevent major damage until we can do repairs. […]